Return

OUR RETURNS POLICY

We strive to display all our SAAHLU Products as they would look on you and in a manner that fully showcases our Products’ colours, shapes and styles. 

However, whilst we do everything we can to make sure you’re happy with your order, we do appreciate that at times things don’t always work out. So if you do need to make a return, we’re on hand to help.

WHAT HAPPENS IF I’VE CHANGED MY MIND?

If you’re dissatisfied with your Product in any way, please contact us at contact@saahlu.com.

If you wish to return any of your Products, you may do so within 14 days of receiving your Products.

Where you are seeking to return Products after this period, please be advised that we may not accept your return. Where we do, we reserve the right to offer you store credit as an alternative to a cash refund but are under no obligation to do so.

We ask that customers ensure all Products are returned in their original packaging. Unfortunately, for safety reasons, we are unable to accept returns on any Products that show signs of use or are damaged, unless defective.

WHAT IF MY PRODUCTS ARE DAMAGED?

We carefully pack all our Products for shipment, but occasionally accidents do happen. If your Product arrives damaged, or not as you order it, then please do let us know.

If you believe your Products have been damaged in transit, please let us know within 14 days of receiving your Products.

Typically where a Product is damaged we may request that you provide evidence of the damage by sending an email to contact@saahlu.com. We would then ask that you return the Products to us, after which, we’re happy to issue you a replacement free of charge (if a similar Product is available) or a refund.

HOW TO RETURN AN ITEM? 

Unless your Products are damaged in transit, then all Products must be returned as follows:

• Shoes shall be returned in their original condition, unaltered, unused and undamaged.
• The protective foil must remain on the outer sole of the Shoes. Unfortunately, we cannot accept returns if this protective foil has been removed or tampered with. 
• Please return your shoes with love and care; the accompanying card and envelope should be retained and returned in the box. We cannot guarantee a refund if these are not present upon return. 

Please note that unless your Product is defective, we are unable to accept any returns where the protective foil has been removed. 

If you are returning a defective Product, it must be returned with the original box intact; please do not affix any label to the original boxes of the Product as this could damage it; when using tape to reseal the original boxes, please only use transparent tape. In most cases we will arrange return and give you instructions as to how to safely return your Product.

Where we are arranging return of your product, please contact us as contact@saahlu.com and provide your order number, address and preferred collection date and time and will take it from there. As it is your responsibility for arranging the return of your Products, we reserve the right to charge you for postage & packaging costs in respect of returning your Products. 

Once you have notified us of your wish to return your Products, it is important that you do so within 14 days of notifying us. For any Products returned after this period, we reserve the right to either charge a restocking fee, issue a replacement or credit (as opposed to a refund), or, in certain circumstances, refuse to accept the return.

As soon as the Products have been received and inspected by us, we will then issue a replacement, exchange, or full refund as applicable depending on the nature of your return.

WHAT ARE MY RIGHTS?

Our Returns Policy, as it applies to any damaged or defective Products, or any Products returned by you within your statutory cooling-off period, is compliant with your statutory consumer rights.

If you are unsatisfied by our Products or our Returns Policy, we ask that you get in touch with us first and we’ll do everything we can to address your concerns.

You can obtain further information about your consumer rights from the Citizens Advice Bureau (https://www.citizensadvice.org.uk/about-us/our-campaigns/all-our-current-campaigns/NCW/what-are-your-rights/ or by calling them on 03454 04 05 06).