Terms
SAAHLU Terms & Conditions
Effective: 22 August 2022.
PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR WEBSITE, SERVICES OR MAKING PURCHASES.
These Terms & Conditions (“Terms”) applies to any interactions you make with us, including the SAAHLU website (whether that is the desktop or app version), subscribe to any of our mailer lists, create an account, and any purchases you make through SAAHLU, as well as any other apps, and other products and services we make available from time to time. When we refer to “SAAHLU”, “we”, or “us”, we are referring to SMSJ HOUSE LIMITED
By accessing the SAAHLU website, creating an Account, or purchasing our Products you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not access our website.
SUMMARY
Below is a summary of some key terms of these Terms. This summary is for your reference only and does not form part of the Terms.
- Use of our website is subject to all of the Terms set out below - if you don't agree to the terms, please stop using our website immediately.
- All purchases you make through us are subject to these Terms.
- All purchases are subject to our Returns Policy, which is in line with your statutory rights.
- Where we offer and you have subscribed to any of our loyalty schemes (including loyalty cards, VIP memberships or any other scheme we offer from time to time), we reserve the right to amend, replace, substitute of withdraw those schemes at any time.
- Our website and products are for your personal use only and may not be used for any commercial purposes without our agreement.
- Our website and products are directed at over 13s and cannot be used by and Child or Minor without explicit consent of their parent or guardian.
- We may amend these terms and conditions at any time and without notice by changing this page; we recommend that you check these Terms of Use each time you access our website and make purchases.
OTHER TERMS WHICH APPLY TO YOU
As part of your use of the website and purchase of products, there may be other terms which apply to you and to which these Terms refer including:
- Our Privacy Policy. This explains how we collect, use, and share information we collect about you when you use the website.
- Our Cookies Policy. This sets out information about the cookies we use on our website.
- Our Returns Policy. This sets out how we handle any returns of Product and is in line with your statutory rights.
1. Your Access to the Website
Access to our website and SAAHLU’s products are not, generally, intended for children under 13 years old and we do not specifically direct our website and products at any child under the age of 13 (“Child” or “Children”). A Child may only access our website with the express consent of their parent or guardian; any and all purchases must only be made by a parent or guardian.
In addition, while we do not restrict the use or access to our website for those over 13 but under the legal age in their country (“Minors”), we expect those individuals by accepting our Terms, creating an account, accessing our website, and making purchases, do so with the consent of their parent or guardian.
By accepting these Terms, creating an account on SAAHLU, using our website and/or making purchases you are over the legal age in your country.
If you are a Minor, by using our website, or making purchases you confirm that you have the consent of your parent or guardian.
2. Your Use of the Website
Using SAAHLU requires you to create an account. In respect of account holders, we grant you a personal, non-transferable, non-exclusive, revocable, limited license to use the website solely as permitted by these Terms. We reserve all rights not expressly granted to you by these Terms.
Your license does not include the right to:
- license, sell, transfer, assign, distribute, host, or otherwise commercially exploit the our website or any SAAHLU products, or any content made available through our website or any of our media channels;
- modify, prepare derivative works of, disassemble, decompile, or reverse engineer any part of the website; or
- access the website, or purchase products, or access any content made available through our website in order to build a similar or competing website, product, or service, unless otherwise agreed or licensed by us.
Specifically, you are not permitted to use this website and any webpage and/or data that passes through our web domain(s)), its underlying computer programs (including application programming interfaces (“APIs”)), domain names, URLs, databases, functions or its content other than for private, non-commercial purposes. The use of any automated system, software, or manual process, whether operated by a third party or otherwise, to extract any data from this website for commercial purposes (“scraping”) is strictly prohibited.
We reserve the right to modify, suspend, or discontinue your access to the website (in whole or in part) at any time, with or without notice to you. Any future release, update, or other addition to functionality will be subject to these Terms, which may be updated from time to time. You agree that we will not be liable to you or to any third party for any modification, suspension, or discontinuation of the website or any part thereof.
3. Your Account and Account Security
Making purchases through SAAHLU requires you to create an account with us (an "Account") and provide us with a first name, second name, email, and password, and certain other information about you which you may choose to provide from time to time. When you use your Account to make purchases we will also gather additional information from you, such as your delivery address.
Full details on how we use this information can be found in our Privacy Policy.
You are solely responsible for the security of your Account. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
You must maintain the security of your Account and we recommend you use a strong password that is unique to your Account and not used across other websites or services.
If you discover or suspect that someone has accessed your Account without your permission, or if you use a password which becomes compromised due to its use on another website or service, you must notify us immediately at contact@saahlu.com.
You will not license, sell, or transfer your Account without our prior written approval.
4. Purchases, Click and Collect and Delivery
SAAHLU is an online-only retailer, and all our available products are displayed on the website. We strive to display all our products as they would look when you wear them and in a manner that fully showcases our products’ colours, shapes and styles.
However, whilst we do everything we can to make sure you’re happy with your order, we do appreciate that at times things don’t always work out and all purchases are subject to our Returns Policy.
Who can purchase from us
To purchase from us you must be over 16, or the legal age in your country or, if you are a Minor, have the consent of your parent or guardian. We reserve the right to refuse sales to a customer, at our sole discretion, should we deem such action necessary.
Our website works on the Shopify Platform and allows us to deliver to a large number of worldwide destinations. If we are able to deliver to your destination it will be displayed at checkout including the relevant taxes and shipping costs. If your destination is not displayed at checkout and you would like to order from us, please contact us at contact@saahlu.com .
How to create an order
You can order any of our products via the website by clicking on your desired products which will add then to your basket. Then proceed to checkout to complete your order.
As part of ordering our products you will be asked to create an account with us using your email address and you will also be asked to create a password, or if you have already registered, you will be prompted to sign in to your account.
You will then be asked to provide your delivery address; it need not be the same address as your billing address for payment and then will be directed to a secure payment portal managed and hosted by our third-party partner Shopify to input your payment details.
Prior to placing your order, you will be asked to confirm that it is correct. It is your responsibility to ensure that your order is correct before submitting it to us and we have no responsibility or liability to you if you submit an incorrect order (this does not affect your statutory rights).
Once you have submitted your order, if it is accepted you will receive an email confirmation.
Order fulfilment and dispatch
Shortly after receiving your order confirmation email, you will receive further communications confirm dispatch of your product(s) to the delivery address you have requested.
All our orders at fulfilled by our partner logistic provider Allegro Logistics.
We aim to process all domestic orders within two business days, but we will endeavour to let you know if it is going to be longer. For international orders we will provide you with an estimated timeline upon receipt of your order. We may take payment at the point of your purchase depending on the nature of the product you have ordered.
Throughout the ordering process we will send you various email communications, in particular when you’ve placed an order, when your order is processed and when your order is ready to collect or out for delivery.
In the rare event you have not heard from us after placing your order please do contact us as contact@saahlu.com and a member of the team will get back to you.
5. Payment Information, Returns & Refunds
All purchases require you to provide a valid debit card, credit card, or other accepted payment information. All payments are processed by our third-party payment processor Shopify Payments and will share your payment information with them. All card details you provide are stored by our trusted third-party payment provider Shopify and are not stored by us.
The prices indicated on our website at checkout include all taxes, including taxes, which may be payable in respect of the product and delivery charges.
By providing your payment details, and placing an order, you specifically authorise us to transmit or to obtain information about you from third parties from time to time, including but not limited to your name, address, telephone number, debit or credit card details or credit reports, to authenticate your identity and delivery address for the product(s), validate your payment card and obtain authorisations for your payments for product(s).
We do all that we reasonably can to ensure that all of the information you give us when paying for the products is secure, including by using a third-party partner (Shopify Payments) who use encrypted payment mechanisms. However, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us, unless as a consequence of our direct negligence.
You also agree that:
- Your purchase may be subject to foreign exchange fees or differences in prices based on location and that we have absolute discretion in determining any applicable exchange or conversion rate.
- The taxes payable by you in respect of the Premium Features you have purchased may be based on the billing information you provide us at the time of purchase.
6. Our Content
Our website and our various media-channels may contain information, text, links, graphics, photos, videos, or other materials (“Content”).
We are the owner or the licensee of all intellectual property rights in our site, the material published on it and the Content. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to Content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of Content on our site must always be acknowledged.
You must not use any part of the Content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
Use of our Content for business use
The use of Our Content, including the reselling of any SAAHLU products, is expressly prohibited without our prior agreement.
If you are a business and interested in collaborating with SAAHLU please direct your enquiries to business@saahlu.com.
7. Third-Party Content, Advertisements and Promotions
Our website and other SAAHLU media-channels may contain links to other third-party websites, resources products, or services, which may be posted by our affiliates, advertisers, or partners (“Third-Party Content”). Third-Party Content is not under our control, and such links should not be interpreted as approval by us such Third-Party Content; we are not responsible, and accept no liability, for any such Third-Party Content.
Our website may also contain sponsored Third-Party Content or advertisements. The type, degree, and targeting of advertisements are subject to change, and you acknowledge and agree that we may place advertisements in connection with the display of any Content or information on the website.
8. Copyright, the DMCA & Takedowns
We respect the intellectual property of others and require that when using our website you do the same.
Specifically, when using our website, or purchasing our products you agree not to:
- Act in any way which would infringe any person or entity's intellectual property or any other proprietary rights;
- Reproduce, duplicate, copy or re-sell any part of our website or products, unless otherwise agreed by us pursuant to a licensing agreement. In particular we prohibit:
- the use of any automated system, software, or manual process, whether operated by a third party or otherwise, to extract any data from this website for commercial purposes (“scraping”); and,
- Any attempt to harvest, collect, gather or assemble information or data regarding the website or own the Content.
Where we suspect that users have infringed the intellectual property rights of another person or entity, we will take steps to removal any infringing materials from our website and, in certain circumstances (such as in the case of repeat infringers), reserve the right to commence legal proceedings against those offending users.
9. Breach of our Terms
We take all breaches of our Terms seriously and if we do consider that a breach has occurred, we may take such action as we deem appropriate, which may extend to any one or all of the following:
- The immediate, suspension or permanent removal of your Account and your right to access the website;
- Legal action against you, which may extend to legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; and,
- Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.
We exclude our liability for all action we may take in response to breaches of our Terms. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.
10. Indemnity
TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD US (INCLUDING OUR OFFICERS, EMPLOYEES, CONTRACTORS AND AGENTS), OUR LICENSORS, AND OUR THIRD PARTY SERVICE PROVIDERS (THE “INDEMNIFIED ENTITIES”) HARMLESS, INCLUDING COSTS AND ATTORNEYS’ FEES, FROM ANY CLAIM OR DEMAND MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF: (A) YOUR USE OF THE WEBSITE; (B) YOUR VIOLATION OF THESE TERMS; OR, (C) YOUR VIOLATION OF APPLICABLE LAWS OR REGULATIONS. WE RESERVE THE RIGHT TO CONTROL THE DEFENCE OF ANY MATTER FOR WHICH YOU ARE REQUIRED TO INDEMNIFY US, AND YOU AGREE TO COOPERATE WITH OUR DEFENCE OF THESE CLAIMS.
11. No Warranty
SAAHLU, OUR WEBSITE, AND ANY PURCHASES MADE THROUGH US ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SAAHLU, ITS LICENSORS, AND ITS THIRD PARTY PROVIDERS DO NOT WARRANT THAT THE WEBSITE IS ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR FREE. WHILE WE DO MAKE EVERY EFFORT TO ENSURE THAT YOUR ACCESS TO AND USE OF OUR WEBSITE IS SAFE, WE DO NOT REPRESENT OR WARRANT THAT OUR WEBISTE OR SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
SAAHLU HAS NO RESPONSIBILITY FOR, AND DOES NOT ENDORSE, OR TAKE RESPONSIBILITY FOR ANY CONTENT AVAILABLE ON OR LINKED TO THE WEBSITE OR THE ACTIONS OF ANY THIRD PARTY OR USER.
12. Limitation of Our Liability and Our responsibility for loss or damage
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
When you access our website and/or make purchases, you agree that you do so for domestic and private use only. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Limitation of our Liability
IN NO EVENT AND UNDER NO THEORY OF LIABILITY, INCLUDING CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, WARRANTY, OR OTHERWISE, WILL WE BE LIABLE TO YOU FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICES, INCLUDING THOSE ARISING FROM OR RELATING TO CONTENT MADE AVAILABLE ON THE WEBSITE THAT IS ALLEGED TO BE DEFAMATORY, OFFENSIVE, OR ILLEGAL. ACCESS TO, AND USE OF, THE WEBSITE IS AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR COMPUTER SYSTEM, OR LOSS OF DATA RESULTING THEREFROM. IN NO EVENT WILL OUR AGGREGATE LIABILITY EXCEED THE GREATER OF ONE HUNDRED POUNDS (£100) OR, IN THE CASE OF PURCHASES, THE TOTAL AMOUNT PAID BY YOU FOR THE PARTICULAR GOODS GIVING RISE TO THE CLAIM.
THE LIMITATIONS OF THIS SECTION WILL APPLY TO ANY THEORY OF LIABILITY, INCLUDING THOSE BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, AND EVEN IF THE INDEMNIFIED ENTITIES HAVE BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGE, AND EVEN IF ANY REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED ITS ESSENTIAL PURPOSE. THE FOREGOING LIMITATION OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
13. Termination
We may terminate your access to the website at any time without a reason; in the unlikely event we take such steps we will endeavour to notify you in advance.
You may terminate these Terms at any time and for any reason by deleting your Account and discontinuing your use of the website. If you stop using the website without deactivating your Accounts, your Accounts may be deactivated due to prolonged inactivity.
The following sections will survive any termination of these Terms or of your Account: 6 (Our Content), 8 (Copyright, the DMCA & Takedowns), 10 (Indemnity), 12 (Limitation of Liability), 13 (Termination), 14 (Which Country’s Laws Apply to Any Dispute), and 16 (Miscellaneous), and such other terms which by their construction are intended to survive termination.
14. Which Country’s Laws Apply to Any Disputes?
Where you have an issue or dispute with us, you agree to first raise it with us and try to resolve it with us informally
Please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.
15.Changes to these Terms
We may make changes to these Terms from time to time. Every time you use our website, please do check these Terms to ensure you understand the latest version which applies to you. Where we do make changes, we will post the amended Terms to our website and update the Effective Date above, along with a summary of the changes. If the changes, in our sole discretion, are material, we may also notify you, either by sending an email to the address associated with your Account, or by placing a prominent notice on our website. By continuing to access or use our website and make purchases after we have made changes to our Terms, you agree to be bound by the revised Terms. If you do not agree to the revised Terms, you must stop accessing and using our website before the changes become effective.
16. Miscellaneous
These Terms constitute the entire agreement between you and us regarding your access to and use of the website and our offer, and your purchase, of our products. Our failure to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. If any provision of these Terms is, for any reason, held to be illegal, invalid or unenforceable, the rest of the Terms will remain in effect. You may not assign or transfer any of your rights or obligations under these Terms without our consent. We may freely assign these Terms.
17. How to Contact Us
You can contact us at contact@saahlu.com.
